INTRODUCTION: At eOrders Platform ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website and mobile application.
Quick Summary (Mobile App Version)
- We collect: Name, mobile number, address, and order information
- We use data: To facilitate orders and improve our platform
- We share: Only with the vendor you choose for your order
- We do NOT: Store payment/banking information or sell your data
- Your rights: Access, update, or delete your data anytime
- Security: We use reasonable measures to protect your data
1Information We Collect
1.1 Personal Information
When you use our Platform, we may collect the following information:
- Name: Your full name for order processing and identification
- Mobile Number: Primary contact number for order communication
- Address Details: Building number, flat number, and delivery address
- Email Address: (Optional) For account notifications and updates
1.2 Order-Related Information
We collect information related to your orders, including:
- Order history and details
- Order items, quantities, and preferences
- Order timestamps and delivery addresses
- Order status and communication records
1.3 Device and Technical Information
We may automatically collect certain technical information, including:
- Device type and operating system
- Browser type and version
- IP address
- App version and usage statistics
1.4 Information We DO NOT Collect
Important: We do NOT collect, process, or store:
- Payment card numbers or banking details
- UPI PINs or payment passwords
- Bank account numbers or IFSC codes
- Any financial transaction data
All payments are handled directly between you and the vendor. We are not involved in payment processing.
2How We Use Your Information
2.1 Order Management
- Process and manage your food orders
- Connect you with selected vendors
- Facilitate communication between you and vendors
- Track order status and delivery updates
2.2 Communication
- Send order confirmations and updates
- Notify you about order status changes
- Respond to your inquiries and support requests
- Send important service announcements (if necessary)
2.3 Platform Improvement
- Analyze usage patterns to improve our services
- Enhance user experience and platform functionality
- Develop new features and services
- Conduct research and analytics (in aggregated, anonymized form)
2.4 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and prevent fraud
- Enforce our terms and conditions
3Data Sharing and Disclosure
3.1 Sharing with Vendors
We share your information ONLY with the vendor you select for your order. This includes:
- Your name and contact information (for order fulfillment)
- Delivery address (for food delivery)
- Order details (items, quantities, special instructions)
Note: Vendors are independent businesses and are responsible for their own data handling practices. We recommend reviewing vendor privacy policies if available.
3.2 No Sale of Personal Data
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
3.3 Service Providers
We may share data with trusted service providers who assist us in:
- Hosting and maintaining our platform
- Providing customer support services
- Analyzing platform usage (in anonymized form)
These service providers are contractually obligated to protect your data and use it only for specified purposes.
3.4 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if necessary to:
- Protect our rights and property
- Prevent fraud or illegal activities
- Ensure user safety and security
- Comply with legal obligations
4Cookies and Local Storage
4.1 What Are Cookies and Sessions?
We use cookies and local storage technologies to:
- Remember your preferences and settings
- Maintain your login session
- Improve platform performance and user experience
- Analyze platform usage patterns
4.2 Types of Data Stored
- Session Data: Temporary data to keep you logged in during your visit
- Preferences: Your saved addresses, favorite vendors, and app settings
- Analytics: Anonymous usage statistics to improve our platform
4.3 Managing Cookies
You can control cookies through your browser or device settings. However, disabling cookies may affect platform functionality.
5Data Security
5.1 Security Measures
We implement reasonable technical and organizational security measures to protect your data, including:
- Encryption of data in transit (SSL/TLS)
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
5.2 Security Limitations
Important: While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security against:
- Unauthorized access or hacking attempts
- Technical failures or system breaches
- Third-party attacks or security vulnerabilities
By using our Platform, you acknowledge that you provide information at your own risk.
5.3 Data Breach Notification
In the event of a data breach that compromises your personal information, we will:
- Notify affected users as soon as reasonably possible
- Take immediate steps to mitigate the breach
- Report to relevant authorities as required by law
- Provide guidance on protective measures
6Your Rights and Choices
6.1 Access to Your Data
You have the right to:
- Request a copy of the personal information we hold about you
- Review your account information through the Platform
- Verify the accuracy of your data
6.2 Update Your Data
You can update your information at any time by:
- Logging into your account on the Platform
- Editing your profile and address information
- Contacting our support team for assistance
6.3 Delete Your Data
You have the right to request deletion of your personal information. However:
- We may retain certain information as required by law
- We may retain data necessary for legal disputes or compliance
- Deleted data may remain in backups for a limited period
To request data deletion, contact us at: support@kshitijsoftware.com
6.4 Withdraw Consent
You can withdraw your consent for data processing at any time. Note that this may affect your ability to use certain Platform features.
7Data Retention
We retain your personal information for:
- As long as your account is active
- As necessary to fulfill the purposes outlined in this Privacy Policy
- As required by applicable laws and regulations
- For legitimate business purposes (e.g., dispute resolution, fraud prevention)
When data is no longer needed, we will securely delete or anonymize it.
8Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
9Third-Party Links
Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
10Legal Compliance
10.1 Indian IT Act Compliance
This Privacy Policy is designed to comply with:
- The Information Technology Act, 2000 (India)
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Other applicable data protection laws in India
10.2 Data Protection Best Practices
We follow industry best practices for data protection and privacy, including:
- Minimal data collection (only what is necessary)
- Purpose limitation (using data only for stated purposes)
- Data minimization (retaining data only as long as necessary)
- Transparency about data practices
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be:
- Posted on this page with an updated "Last Updated" date
- Notified to users through the Platform or email (for significant changes)
Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.
12Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Kshitij Software
Email: support@kshitijsoftware.com
Website: https://eorders.in
Acceptance of Privacy Policy
By using the eOrders Platform, you acknowledge that:
- You have read and understood this Privacy Policy
- You consent to the collection, use, and sharing of your information as described
- You understand your rights regarding your personal data
- You agree to contact us with any privacy-related concerns