IMPORTANT: Please read this disclaimer carefully before using our platform. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this disclaimer.
Our Role: eOrders Platform is a technology facilitator ONLY. We connect customers with local food vendors. We do NOT prepare food, deliver food, or handle payments.
1What Our Platform Does
eOrders Platform is a technology service that:
- Provides a digital marketplace where customers can discover local food vendors
- Displays menus, prices, and vendor information
- Facilitates order placement and communication between customers and vendors
- Acts as a connection point between customers and independent food vendors
2What Our Platform Does NOT Do
2.1 We Do NOT Prepare Food
The Platform does NOT:
- Prepare, cook, or handle any food items
- Operate kitchens or food preparation facilities
- Employ chefs or kitchen staff
- Have any control over food preparation processes
All food is prepared by independent vendors who operate their own kitchens.
2.2 We Do NOT Deliver Food
The Platform does NOT:
- Provide delivery services
- Employ delivery personnel
- Operate a delivery network
- Handle food transportation
All food delivery is arranged by vendors independently. The Platform is not responsible for delivery timing, condition of delivered items, or delivery-related issues.
2.3 We Do NOT Handle Payments
The Platform does NOT:
- Collect, process, or store payments
- Act as a payment intermediary
- Handle refunds or payment disputes
- Store payment card or banking information
- Process UPI, card, or cash transactions
All payments are handled directly between customers and vendors. The Platform is not involved in any financial transactions.
3Platform's Limitation of Liability
3.1 Platform is NOT Responsible For:
Food Quality Issues
- Food taste, freshness, or quality
- Food contamination or spoilage
- Incorrect food items or quantities
- Food that does not match menu descriptions
- Food that does not meet your expectations
Hygiene and Safety
- Kitchen hygiene standards
- Food handling practices
- Food safety compliance
- Sanitation and cleanliness of vendor premises
Delivery Issues
- Late deliveries or delays
- Food arriving in poor condition
- Incorrect delivery addresses
- Failed or missed deliveries
- Temperature of food upon delivery
Pricing Disputes
- Price discrepancies between menu and actual charges
- Additional charges or fees
- Price changes or updates
- Billing disputes
Payment Issues
- Payment failures or transaction errors
- Payment disputes or chargebacks
- Refund requests
- Overcharging or unauthorized charges
Health and Allergic Reactions
- Foodborne illnesses
- Allergic reactions to ingredients
- Health problems from food consumption
- Medical issues related to food quality
4Platform's Role as a Technology Facilitator
4.1 Not a Party to Transactions
The Platform is NOT a party to any transaction between customers and vendors.
- We do not participate in the sale or purchase of food items
- We do not act as an agent, representative, or intermediary in transactions
- We are not responsible for fulfillment of orders
- We are not liable for any aspect of the vendor-customer relationship
4.2 Vendor Independence
Vendors on our platform are:
- Independent businesses operating their own food services
- Responsible for their own operations, including food preparation, quality, and delivery
- Not employees, agents, or representatives of the Platform
- Subject to their own terms, conditions, and business practices
4.3 All Risks Borne by Customers and Vendors
By using our Platform, you acknowledge that:
- All risks associated with food ordering, preparation, and delivery are borne by customers and vendors
- The Platform assumes no liability for any issues arising from transactions
- Customers are responsible for verifying vendor credentials and food safety practices
- Vendors are responsible for compliance with all applicable laws and regulations
5Medical & Health Disclaimer
IMPORTANT HEALTH WARNING
5.1 No Guarantee of Food Safety
The Platform does NOT guarantee:
- That food is safe for consumption
- That food meets specific dietary requirements
- That food is free from allergens or contamination
- That food preparation meets health and safety standards
5.2 Customer Responsibility for Allergies and Dietary Requirements
Customers are STRONGLY ADVISED to:
- Inform vendors of any food allergies or dietary restrictions
- Verify ingredient lists and allergen information with vendors directly
- Exercise caution when ordering if you have known allergies
- Consult with vendors about special dietary needs before placing orders
- Not rely solely on menu descriptions for allergen information
5.3 No Medical Advice
The Platform does not provide medical or health advice. If you experience any health issues after consuming food ordered through our platform:
- Seek immediate medical attention if necessary
- Contact the vendor directly
- Report to relevant food safety authorities if required
- The Platform is not responsible for medical treatment or health-related consequences
6Vendor Information and Accuracy
6.1 Information Provided "As Is"
The Platform displays vendor information, menus, and prices that are:
- Provided by vendors themselves
- Displayed "as is" without verification
- Subject to change by vendors without notice
- Not guaranteed for accuracy or completeness
6.2 Customer Responsibility
Customers should:
- Verify prices, menu items, and availability directly with vendors
- Confirm order details before finalizing orders
- Contact vendors directly for any clarifications
- Not rely solely on platform information for critical decisions
7External Links and Third-Party Content
Our Platform may contain links to third-party websites or services. The Platform:
- Is not responsible for the content, policies, or practices of third-party sites
- Does not endorse or guarantee third-party services
- Is not liable for any issues arising from third-party content or links
Users access third-party links at their own risk.
8Platform Availability and Technical Issues
The Platform:
- Strives to maintain availability but does not guarantee uninterrupted access
- Is not responsible for technical failures, downtime, or system errors
- May suspend services for maintenance, updates, or technical reasons
- Is not liable for losses due to platform unavailability
9User Conduct and Responsibilities
Users of the Platform agree to:
- Use the Platform in a lawful and responsible manner
- Provide accurate information when placing orders
- Respect vendors and other users
- Not misuse the Platform for fraudulent or illegal purposes
- Accept responsibility for their own actions and decisions
10Limitation of Liability
10.1 Maximum Liability
To the maximum extent permitted by law, the Platform's liability is limited to:
- The amount of fees (if any) paid by the user to the Platform in the preceding 12 months
- Or INR 1,000 (One Thousand Indian Rupees), whichever is lower
10.2 Exclusion of Damages
The Platform shall NOT be liable for any:
- Direct, indirect, incidental, special, or consequential damages
- Loss of profits, revenue, or business opportunities
- Loss of data or information
- Personal injury or health-related issues
- Property damage
- Emotional distress or mental anguish
11Indemnification
By using the Platform, you agree to indemnify and hold harmless Kshitij Software, its affiliates, employees, and representatives from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of the Platform
- Your interactions with vendors
- Your violation of this Disclaimer or Platform terms
- Your violation of any applicable laws or regulations
12Governing Law & Jurisdiction
12.1 Applicable Law
This Disclaimer shall be governed by and construed in accordance with the laws of India.
12.2 Jurisdiction
Any disputes arising out of or relating to this Disclaimer or the Platform shall be subject to the exclusive jurisdiction of the courts located in India. All parties consent to the personal jurisdiction of such courts.
13Changes to This Disclaimer
The Platform reserves the right to modify this Disclaimer at any time. Changes will be:
- Posted on this page with an updated "Last Updated" date
- Effective immediately upon posting
Your continued use of the Platform after changes constitutes acceptance of the updated Disclaimer.
14Acceptance of Disclaimer
By accessing or using our Platform, you acknowledge that:
- You have read and understood this Disclaimer
- You agree to be bound by all terms and conditions stated herein
- You understand the limitations and exclusions of the Platform's liability
- You accept all risks associated with using the Platform
- You will not hold the Platform responsible for issues beyond its control
15Contact Information
For questions or concerns regarding this Disclaimer, please contact:
Kshitij Software
Email: support@kshitijsoftware.com
Website: https://eorders.in